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Water Softener FAQ

    1. Can a water softener be used with a Megaflo or unvented system?
    2. Why choose a Dualflo Water Softener?
    3. Will a water softeners restrict the water pressure?
    4. Do you supply only, or supply and fit?
    5. What are the installation cost for a water softener?
    6. Do you need a hard water tap?
    7. How does the Dualflo water softener work?
    8. Why do some water softeners have an electronic timer?
    9. Do water softeners remove existing scale?
    10. Where will a water softener be installed?
    11. Can you drink softened water?
    12. Will softened water taste salty?
    13. What size water softener do I need?
    14. What are the maximum flow rates?
    15. What's the difference between block salt and tablet salt?

 

1. Can a water softener be used with a Megaflo or unvented system?

Yes, and we would definitely recommend it!
The key factor is to ensure the water softener is suitable for high flow situations with the minimal resistance. To maintain the optimum efficiency and high performance of a Megaflo system, it should not restrict the water pressure or flow rate. Our Dualflo models are ideally suited to high pressure systems, we fit them, and we know they work extremely well.
We are happy to supply only, or supply and fit. (top)

2. Why choose a Dualflo Water Softener?

The Dualflo is a high-end twin cylinder water softener, representing the very latest in water softening technology. It is WRAS approved. It is non-electric, water powered and boasts extremely low running costs in terms of salt and water usage. It is maintenance free, and made locally by the UK's No.1 manufacturer of domestic water softeners. (top)

3. Will a water softeners restrict the water pressure?

A water softener should not restrict water pressure, but it may affect the flow. With a mains fed pressurised system, it is important that a water softener does not compromise the high performance of a Megaflo or unvented system. Our Dualflo water softeners are ideally suited to high pressure systems. (top)

4. Do you supply only, or supply and fit?

Both. We can supply only, or supply and fit. Either way, we are always keen to talk through the customer's requirements to ensure we supply the most appropriate model for the customer's water system. Please feel free to contact us for any help or advice.(top)

5. What are the installation cost for a water softener?

This varies according to the amount of work involved, but is typically £200-£300. (top)

6. Do you need a hard water tap?

Whilst it's safe to drink softened water, we believe it is good practice to keep the kitchen cold tap connected to unsoftened water. Alternatively, a 3-way tap can be used to provide hard, soft and hot water. (top)

7. How does the Dualflo water softener work?

A water softener is designed to remove minerals, calcium and magnesium that cause scale and scum. The Dualflo uses a process of ion exchange, whereby the sodium ions in the resin are exchanged with the calcium or magnesium ions in the supply water. When all the ions have been exchanged, the resin is regenerated by flushing through with a salt solution (brine). This process happens automatically and is controlled by a highly accurate displacement water meter, and ensures soft water is produced 24/7. (top)

8. Why do some water softeners have an electronic timer?

The timer is set to regenerate overnight with the expectation that no water will be in-use at the time! Not only is this extremely inefficient but it's simply a waste of salt and water! If no water is used, then flushing the resin is totally unnecessary, and if this happens nightly, the overall inefficiency becomes clear. (top)

9. Do water softeners remove existing scale?

Yes, many people overlook this unseen but highly desireable benefit. With the amount of scale we have seen in customer's pipes and cylinders, this alone is a tremendous bonus, and will drastically improve hot water and heating efficiency, as well as saving fuel and maintenance costs. (top)

10. Where will a water softener be installed?

This will depend on the particular property and the location of the incoming water main. Typically this could in a kitchen cupboard, a garage, a utility room, outside, basement, loft...pretty much anywhere. The Dualflo does not require any electrical power. Why not arrange a free on-site survey, and a no-obligation written quotation. (top)

11. Can you drink softened water?

Yes you can drink softened water. The World Health Organisation advises that the decision whether or not to drink softened water should be limited only by whether or not you like the taste. However, with all our installations we recommend that hard water is supplied to dedicated drinking outlets, ice making machines and drink making machines. (top)

12. Will softened water taste salty?

Not at all. The salt used for regeneration does not enter your water supply. The only increase in sodium in your softened supply is from the sodium ions that are exchanged for magnesium and calcium.
To put this in perspective, there is more salt in a slice of ham or a rich tea biscuit than a gallon of softened water. (top)

13. Are there different size water softeners?

Our standard Dualflo water softener is suitable for up to 2 bathrooms with a Megaflo system. For 3 to 4 bathrooms, we have the Dualflo Aquamax, which has a separate larger brine tank. For more than 4 bathrooms, we have larger models and would prefer to discuss specific circumstances and requirements. (top)

14. What are the maximum flow rates?

The standard Dualflo has a maximum flow rate of 50 l/m, and the Dualflo Aquamax boasts a massive 80 l/m. (top)

15. What's the difference between block salt and tablet salt?

The internal workings of the water softeners are exactly the same, it is simply the method of salt loading that is slightly different. The decision comes down to convenience or preference. Block salt is supplied in small packs of 2 x 4kg (8kg total) blocks for ease of handling. Tablet salt is sold in various sized bags - 10kg, 20kg or 25kg and can work out slightly cheaper when bought in bulk. (top)

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