General FAQ

1. Do you charge for quotations?
2. Do you price match?
3. Do you offer a supply and fit or fit only service?
4. How long between accepting a quotation and the job starting?
5. Do I need to take time off work while the work is being carried out?
6. How do you charge?
7. Is a fixed price quotation cheaper than hourly rate?
8. Why do I have a noisy hot water system?
9. Are Immersion Heaters safe?
10. Do I have a Low Pressure System?
11. How to find a good plumber?

1. Do you charge for quotations?

No. All quotations are FREE of charge and are valid for 30 days. (top)

2. Do you price match?

Megaflo Unvented are committed to delivering the highest quality of service possible. This means we do not cut corners, we do not use cheap or inferior fittings and we only work to current UK regulations.
We believe we offer excellent value for money, but we do occassionally get it wrong! If you feel we have misunderstood your requirements, we are always happy to discuss competitive quotes to ensure we are quoting like for like. (top)

3. Do you offer a supply and fit or fit only service?

Either! It's entirely up to the customer.
With the vast range of products available on the high street and online, we appreciate that some customers prefer to source their own products. Others prefer us to supply and fit, which reduces the risk of incorrect or missing items, faulty components, etc.
However, it is important to refer to our terms and conditions for any materails supplied by others. (top)

4. How long between accepting a quotation and the job starting?

This varies depending on our current bookings, the size of the job and whether we need to order any special items. We will always try and fit in with customer's requirements, although bookings are made on a first come first served basis. (top)

5. Do I need to take time off work while the work is being carried out?

No, all we need is access to your property and a contact number. (top)

6. How do you charge?

We either work to a fixed price or to our hourly rates. We always try to quote a fixed price for the complete job, but where this is not possible we work on a time and materials basis. This generally applies to investigative work or jobs where there is limited access until the job has started. (top)

7. Is a fixed price quotation cheaper than hourly rate?

With a fixed price quotation we often need to 'guess' and make allowances for any potential problems, that may arise during the job. With an hourly rate, we just get on with the job and charge for time and materials. If it is clear how the job will be carried out, then the prices will work out pretty much the same. Where possible, we normally prefer to quote a fixed price, which generally works better for both the customer and ourselves. (top)

8. Why do I have a noisy hot water system?

Noise in your plumbing system can be caused by various reasons, but is quite often attributed to the velocity of the water running through the pipes. By reducing the velocity you may reduce the noise. It could be that the system has been designed with undersized pipes or that there are faulty components (stop valves, ball valves, etc) which should be replaced or adjusted as necessary. (top)

9. Are Immersion Heaters Safe?

Immersion heaters are controlled by a thermostat, and current regulations specify that all new thermostats MUST have a high-temperature safety cut-out. We only fit thermostats that meet the current regulations.
Following the recent media exposure regarding immersion heaters, all immersion heaters should be controlled by a thermostat with a built in over temperature cut out device, to ensure the water does not boil. A recent article (Jan 2008) published by WRAS explains the dangers. Click here for more details on the Apex Plumbing and Heating website (opens in new window).
As long as approved products are used, all new immersion thermostats will have a high level safety cut-out. (top)

10. Do I have a Low Pressure System?

If you have a cold water storage cistern in the loft and a hot water cylinder in an airing cupboard, then you have a typical gravity fed system. Your water pressure is determined by the height of your cold water storage cistern in relation to the appliance outlet. For example, a weak shower could be due to low water pressure, but in an ideal world this could be solved by raising the height of the storage cistern. However, this isn't always possible and pumps can be used to boost the pressure. (top)

11. How to find a good plumber?

Recommendations are usually a good starting point! Always get several quotes, in writing. Try to get a general feel for the company and look at their overall qualities - contactability, responsiveness, professionalism and integrity. Never use a company who only has a mobile number! Make sure they have a landline and a 'real' address on their website. Many companies (even blue chip public listed ones!) go to great efforts to hide their contact details and they do that for a reason!
Why not call Megaflo Unvented - we can recommend them without any hesitation! (top)